FAQs

Give us a call at (502) 702-1270

How long for the carpets to dry?


Normal dry time is between 8 and 12 hours depending on the carpet type and environmental factors like humidity, airflow, and room temperature (turning on fans will reduce the time for carpet to dry). The application of Scotch Guard will increase the time it takes for the carpet to dry and make shoes more slippery when walking off the carpet onto hard surfaces (Please be careful).




How long for furniture upholstery to dry?


We typically recommend abstaining from using your furniture for 3 to 4 hours. Just like with carpet environmental conditions, application of Scotch Guard can increase or decrease dry times (please turn on fans to speed the dry time).




Can we get all of the spots out of the carpet or furniture upholstery?


We treat spotted areas with professional cleaning solutions and techniques. We are successful most of the time. Rest assured that we will exhaust our wide assortment of spot treatment solutions before we declare a stain permanent.




How safe are your cleaning solutions and protection methods?


We use only the safest and most effective tools, techniques, and solutions to ensure your satisfaction and safety. At Stat Carpet Cleaning we carry a wide assortment of products that allow us to tailor the solution to the job and customer. This allows us to address our customers job needs while providing safe solutions and quality results.




What does "cleaning to the standards" mean?


In 1992, representatives from the carpet manufacturing, carpet cleaning, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Sool-92 standards. It was agreed that cleaning processes should include the following steps: 1. Pre-vacuum 2. Pre-treat spots, stains, and heavily soiled areas 3. Hot Water Truck Mounted Extraction (Steam Cleaning) 4. A thorough rinse 5. Scotchguard fiber protector (extra charges apply) Cleaning your carpet in accordance with these industry standards will help assure that you get a quality cleaning job.




What days are you open and how about scheduling service?


Stat Carpet Cleaning is Open Monday - Friday 8 am - 7 pm and Saturday 8 am - 4 pm. When scheduling service you can always give us a ring at (502) 702-1270 or book online by using the book online button in the top right hand corner of the screen. With our convenient book online feature you can schedule service weeks or months out if needed.




Insurance, Certification, and Accreditation?


Yes, Stat Carpet Cleaning is fully insured, we are IICRC certified carpeted cleaners, and a fully accredited business with the BBB.




What can we do to prepare for your arrival?


The 2 most important things you can do in preparation for our arrival are picking up any small items off of the floor ( please don't injure yourself, we are hear to help and typically move small items such as end tables, coffee tables, and chairs ) and vacuuming the carpet.




Is Scotch Guard Worth It?


Scotch Guard is considered the life blood of your carpet. Scotch Guard provides a thin layer of protection over the carpet fibers helping to protect them against spills and traffic wear.




What forms of payment do you accept?


For first time customers we accept cash or credit card. After we have established a relationship you can pay by cash, credit card or check.




What if we are not able to be at the location being cleaned?


We can clean a location where the owner or manager is unable to be there during the cleaning. We will just need a key, code, or someone to provide us access to the location upon our arrival. Payment can be handled via invoice that we can send to you via text or email. In these situations we ask for payment before starting the job. Normally when we arrive on site we will contact you and send the invoice at that time for payment.





Billing & Pricing

Straightforward Pricing

No Hidden Fees

Payments Accepted

We accept all major credit cards including visa, master card, discover, and american express. We also accept cash and checks.

Cancellation Policy

Did something come up? We understand emergencies come up and schedules change. Please let us know at your earliest convenience and we will adjust the schedule.

Satisfaction Guarantee

We stand behind our work with a 100% Satisfaction Guarantee. If you are dissatisfied with the quality of our work after inspecting it we will make it right or refund your money.

 
Our Company

At Stat Carpet Cleaning we are all about taking care of our customers. Locally owned and operated we proudly serve Louisville and the surrounding areas. Our goal is to turn each customer into a client for life!

Location

4107 Narcissus Drive

Louisville KY 40219

Contact Us
Business Hours

Monday           8:00 AM to 7:00 PM

Tuesday           8:00 AM to 7:00 PM

Wednesday     8:00 AM to 7:00 PM

Thursday         8:00 AM to 7:00 PM

Friday               8:00 AM to 7:00 PM

Saturday          8:00 AM to 4:00 PM

Sunday             Closed

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