top of page

Frequently Asked Questions

  • What services does Stat Carpet Cleaning offer?
    Stat Carpet Cleaning offers a range of services including carpet cleaning, upholstery cleaning, hardwood cleaning, tile and grout cleaning, and pet stain and odor removal. We aim to provide excellent service and turn customers into lifelong clients.
  • What areas does Stat Carpet Cleaning serve?
    Stat Carpet Cleaning serves Louisville, KY and the surrounding areas including Douglass Hills, Hurstbourne, Jeffersontown, Lyndon, Middletown, St. Mathews, Shively, Prospect, and all of Jefferson County Kentucky. We also cover the surrounding areas including Shepherdsville, Mt. Washington, Clarksville Indiana, Jeffersonville Indiana, and New Albany Indiana.
  • What makes Stat Carpet Cleaning different from other cleaning services?
    Stat Carpet Cleaning stands out due to our commitment to quality and customer satisfaction. We use eco-friendly and non-toxic cleaning products that are safe for pets and children. Our experienced technicians are trained to handle tough stains and provide thorough cleaning services.
  • How can I schedule a service with Stat Carpet Cleaning?
    You can schedule a service with Stat Carpet Cleaning by calling us at (502) 702-1270 or by booking online through our website. We offer convenient scheduling options to fit your needs.
  • How long has Stat Carpet Cleaning been in business?
    Stat Carpet Cleaning has been providing quality cleaning services in Louisville, KY and surrounding areas since 2016. We specialize in carpet, upholstery, hardwood, tile, grout, and pet cleaning with a 100% Satisfaction Guarantee.
  • Insurance, Certifications, Accreditation?"
    Yes, Stat Carpet Cleaning is fully insured, we are IICRC certified carpeted cleaners, and a fully accredited business with the BBB.
  • Do you provide commercial cleaning services?
    Yes. We do provide commercial carpet, upholstery, hardwood, tile. and luxury vinyl plank floor cleaning services. We generally clean smaller commercial spaces under 3000 square feet. Give us a call at (502) 702-1270 to learn more.
  • What does "cleaning to the standards" mean?"
    In 1992, representatives from the carpet manufacturing, carpet cleaning, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Sool-92 standards. It was agreed that cleaning processes should include the following steps: 1. Pre-vacuum 2. Pre-treat spots, stains, and heavily soiled areas 3. Hot Water Truck Mounted Extraction (Steam Cleaning) 4. A thorough rinse 5. Scotchguard fiber protector (extra charges apply) Cleaning your carpet in accordance with these industry standards will help assure that you get a quality cleaning job.

BILLING & PAYMENT

Fair Pricing, Honest Service,

Year Round

Payments Accepted

Cash or Credit Card is our preferred method of payment. We accept all major credit cards including visa, master card, discover, and American Express. For first time customers, we ask for cash or credit card. We accept checks from repeat customers.

Cancellation Policy

Did something come up? We understand emergencies come up and schedules change. Please let us know at your earliest convenience and we will adjust the schedule.

100% Satisfaction Guarantee

We stand behind our work with a 100% Satisfaction Guarantee. If you are dissatisfied with the quality of our work after inspecting it we will make it right or refund your money.

bottom of page