FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How long does it take after cleaning for my carpet to dry?

The answer depends on airflow, humidity, and type of carpet to a large degree but generally we ask customers to allow atleast 10-12 hours for carpets to dry. It is very important that any furniture that has wood feet with stain is not moved back onto damp carpet. Please be sure the carpet is completely dry before doing so.



How long for my upholstery to dry?

The same conditions that impact carpet can impact your upholstery fabric meaning airflow, humidity, and the type of fabric are all factors. However, generally speaking we ask customer to allow 3-4 hours for upholstery fabric to dry. When treating for pet stains, odors, or heavily trafficed furniture the dry times may increase as more cleaning agent may need to be applied to get the best results.



Are you able to get all the spots and stains out of the carpet and upholstery?

We treat spotted areas with professional cleaning solutions and techniques. We are successful most of the time. Rest assured that we will exhaust our wide assortment of spot treatment solutions before we declare a stain permanent.



Do you have Insurance, Certifications, Accreditation?

Yes, Stat Carpet Cleaning is fully insured, we are IICRC certified carpeted cleaners, and a fully accredited business with the BBB.



How Safe are your Cleaning Agents and Protection Methods?

We use only the safest and most effective tools, techniques, and solutions to ensure your satisfaction and safety. At Stat Carpet Cleaning we carry a wide assortment of products that allow us to tailor the solution to the job and customer. This allows us to address our customers job needs while providing safe solutions and quality results.



What does "cleaning to the standards" mean?

In 1992, representatives from the carpet manufacturing, carpet cleaning, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Sool-92 standards. It was agreed that cleaning processes should include the following steps: 1. Pre-vacuum 2. Pre-treat spots, stains, and heavily soiled areas 3. Hot Water Truck Mounted Extraction (Steam Cleaning) 4. A thorough rinse 5. Scotchguard fiber protector (extra charges apply) Cleaning your carpet in accordance with these industry standards will help assure that you get a quality cleaning job.



What days are you open and how can I schedule service?

Stat Carpet Cleaning is Open Monday - Friday 8 am - 7 pm and Saturday 8 am - 4 pm. When scheduling service you can always give us a ring at (502) 702-1270 or book online by using the book online button in the top right hand corner of the screen. With our convenient book online feature you can schedule service weeks or months out if needed.



What can we do to prepare for your arrival?

The two most important things you can do to prepare for our arrival are moving items up off the floor or into an adjacent room where cleaning is taking place and vacuuming. This is particularly important with large homes where these steps can add significant time to the job.



How much does it cost for service?

We offer two convenient options for pricing. Click here for online booking where you can view pricing and schedule service at a time convenient for you. You can give us a call at (502) 702-1270 and we are always happy to answer questions and provide estimates. Please leave us a message if we are unable to get to the phone when you call and we will return your call asap. All cleaning services must meet our minimum service charge of $99. Rooms over 200 square feet count as two rooms.



BILLING & PRICING

Fair Pricing, Honest Service, Year Round

Payments Accepted

Cash or Credit Card is our preferred method of payment. We accept all major credit cards including visa, master card, discover, and American Express. For first time customers, we ask for cash or credit card. We accept checks from repeat customers.

Cancellation Policy

Did something come up? We understand emergencies come up and schedules change. Please let us know at your earliest convenience and we will adjust the schedule.

100% Satisfaction Guarantee

We stand behind our work with a 100% Satisfaction Guarantee. If you are dissatisfied with the quality of our work after inspecting it we will make it right or refund your money.