FAQ
The Ins And Outs of How We Do Business
Frequently asked questions
How long does it take after cleaning for my carpet to dry?
The answer depends on airflow, humidity, and type of carpet to a large degree but generally we ask customers to allow atleast 10-12 hours for carpets to dry. It is very important that any furniture that has wood feet with stain is not moved back onto damp carpet. Please be sure the carpet is completely dry before doing so.
How long for my upholstery to dry?
The same conditions that impact carpet can impact your upholstery fabric meaning airflow, humidity, and the type of fabric are all factors. However, generally speaking we ask customer to allow 3-4 hours for upholstery fabric to dry. When treating for pet stains, odors, or heavily trafficed furniture the dry times may increase as more cleaning agent may need to be applied to get the best results.
Are you able to get all the spots and stains out of the carpet and upholstery?
We treat spotted areas with professional cleaning solutions and techniques. We are successful most of the time. Rest assured that we will exhaust our wide assortment of spot treatment solutions before we declare a stain permanent.
Do you have Insurance, Certifications, Accreditation?
Yes, Stat Carpet Cleaning is fully insured, we are IICRC certified carpeted cleaners, and a fully accredited business with the BBB.
How Safe are your Cleaning Agents and Protection Methods?
What does "cleaning to the standards" mean?
What days are you open and how can I schedule service?
What can we do to prepare for your arrival?
The two most important things you can do to prepare for our arrival are moving items up off the floor or into an adjacent room where cleaning is taking place and vacuuming. This is particularly important with large homes where these steps can add significant time to the job.
How much does it cost for service?
You have two convenient options for pricing. We offer online booking where you can see the price estimates before booking a day that is convenient for you for service. You can also give us a call at (502) 702-1270 and we are always happy to provide an estimate. All cleaning services must meet our minimum service charge of $99. Rooms over 200 square feet count as two rooms.
Billing & Pricing
Fair Pricing, Honest Service, Year Round
Payments Accepted
Cash or Credit Card is our preferred method of payment. We accept all major credit cards including visa, master card, discover, and American Express. For first time customers, we ask for cash or credit card. We accept checks from repeat customers.
Cancellation Policy
Did something come up? We understand emergencies come up and schedules change. Please let us know at your earliest convenience and we will adjust the schedule.
100% Satisfaction Guarantee
We stand behind our work with a 100% Satisfaction Guarantee. If you are dissatisfied with the quality of our work after inspecting it we will make it right or refund your money.